HOW SLOW FASHION PROCESS WORKS
- Please note that we take a slow fashion approach.
- After you place an order we will proceed to handcraft the design for you*.
- Our processing time is up to 10 business days (depending on the design complexity). See processing details below.
- You will receive a tracking info as soon as your order is ready
- We do not mass produce. We treat each design as its own work of art.
*Some items that are in stock/on sale will be shipped in 1-2 business days from received the order.
INTERNATIONAL ORDER MINIMUM VALUE
Please note that for international shipping we have a minimum order value of 98 GBP/122 USD for your order to be processed.
Lower value order will not be able to checkout.
Shipping [Standard]
- We offer free worldwide shipping on all orders over £300 GBP.
- If your order is under £300 then you will be charged an additional cost for shipping to your location.
- If you are in the US, Australia or Europe you will be charged a £10 flat fee (for orders under £300).
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For all other regions, standard shipping rates vary from £10-£25 (for orders under £300).
- For all items with standard shipping we normally handcraft your order between 6-10 business days (unless stated differently in your product description).
- The delivery time is 3-6 business days (depending on your location).
Shipping [Expedited]
- Expedited shipping orders are produced first, in 1-2 business days from the order date.
- We deliver in 3-6 business days (depending on your location).
- All deliveries with expedited shipping are with DHL express.
- If you need a design by a specific date please note the date in the order and we will try our best to deliver it to you prior to the requested date.
- Please note that all orders placed on Friday, Saturday & Sunday won't be produced/shipped before Monday.
Shipping Process & Requirements
- All shipments are handcrafted in-house and shipped from our ethical studio in Bali, Indonesia.
- We use DHL Express tracking for all international shipments.
- For Asian deliveries we use EMS.
- Please note we do not ship to PO boxes.
- Please note your contact number has to match your country code.
- Once your order is dispatched you'll receive an email containing the tracking link.
Custom orders & Events
- For customized orders the dispatch time will vary depending on your requirements. We will inform you of all the details including shipping time via email.
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If you need a design for a specific event we will always try to accommodate you. Let us know in an email (info@amor-mia.com) your event date and we will let you know if it can arrive in time for your event.
Tax / custom duties
- Each country has different import tax rules.
- It is the customers responsibility to check and pay any import tax that is charged upon delivery. We do not calculate the import duty upfront.
Returns & Exchanges
RETURNS
We hope that you love your AMOR MIA purchases, however, if you change your mind, we will happily issue a refund or store credit for NON-SALE items.
- contact us at info@amor-mia.com with your order number & reason for return within 7 days from receiving the package
- initiate a return (post the return package) within 5 days of receiving the return instructions via email
- send us a tracking number & your choice of courier
- Please note that we won't accept any returns/exchanges after this period expired.
- Please note we do not refund your shipping fee.
RETURN CRITERIA
- Items must be in new, unwashed and unused condition with all tags attached & an original Amor Mia bag included.
- Amor Mia will not be responsible for shipping and handling costs when returning an item that you change your mind on.
- We recommend using a courier that provides tracking as we cannot take responsibility for items that do not reach our studio.
IMPORTANT:
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Amor Mia will not be responsible for items returned that are not in a new and unused condition or items that are fully customized/adjusted to your measurements. We can not re-sell these items.
In this case we will reserve the right to charge the full design price.
Incorrect / faulty items
- We carefully quality check each of our pieces before sending out, however, in the unlikely event that an item is incorrect or faulty, please contact us on info@amor-mia.com so we can start the return process.
- Please note that in this case we require an unboxing video.
- Once the item is received at our studio, we will inspect it and issue a refund/exchange immediately.
Accessories & Swimwear
Please note we do not accept returns for any Accessories & Swimwear items.
However, we can offer exchange for a different size/store credit.
Order cancelations
- If you wish to cancel your order please let us know ASAP.
- If you cancel your order before it's dispatched we can offer a full refund.
- If the item has already been shipped then you must return the item within 5 days of receiving your order. We will not refund your shipping fee.
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Items must be in new, unwashed and unused condition with all tags attached & an original Amor Mia bag.
- Please note Amor Mia will not be responsible for shipping and handling costs when returning a cancelled item. We recommend using a courier that provides tracking as we cannot take responsibility for items that do not reach our warehouse.
EXCHANGES
- If you would like to exchange an item, we would be more than happy to assist!
- All shipping costs associated with exchanges will be the responsibility of the customer, and processing fees may apply.
SALE ITEMS
- We cannot offer refunds & returns on any sale/discounted items.
- All discounted / marked down items are final sale. No returns, exchanges, or refunds. Please review your order carefully before purchasing.
REFUNDS TIMELINE
- Once your return has been received, inspected and approved, you will receive an email notification of your refund or store credit.
- Refunds are usually paid within 5 business days of receiving item back in pristine condition.
- Please keep proof of postage and tracking on all returns.
Note: We do not offer refunds for SALE items or items purchased during a Sale/Promotion online.
Made to order & customized items
- We often offer free customization on some designs.
- We cannot offer refunds on made to order & fully customized items if you have not sent us correct measurements. Please double check your measurements
If you have any questions on the above feel free to drop us a message at info@amor-mia.com.
With Love,
Amor Mia Team <3